How We Work
A Relationship Built Around Your Residence
No two residences operate in exactly the same way. The property, household team, existing providers, systems, seasonal use and expectations of the owner all shape the level of support required.
Our process is designed to define those responsibilities carefully from the beginning. You remain in control of significant decisions while Private Living provides the local attention, documentation and follow-through agreed in your service plan.
The Process
1. Private Consultation
We begin with a confidential conversation about your residence, how it is used, what is currently working and where local support would be most valuable.
This initial discussion helps determine whether Home Watch, Residence Management or the Private Residential Office is the most appropriate starting point.
2. Residence & Needs Assessment
We review the residence, its principal systems, current maintenance arrangements, household responsibilities, active providers and immediate priorities.
The assessment is intended to establish an informed operational baseline. It is not a technical, engineering, architectural, environmental or code-compliance inspection.
3. Written Service Plan
You receive a written proposal defining the agreed scope, visit or reporting frequency, communication channels, authorization limits, expected response procedures and fees.
Nothing is assumed. Responsibilities that remain with the owner, HOA, household staff, contractor or another professional are identified clearly.
4. Secure Onboarding
Once the service plan is accepted, we organize the practical information required to begin responsibly. Depending on the scope, onboarding may include:
1. Authorized contacts and decision makers.
2. Key, access and alarm procedures.
3. Existing vendors and household personnel.
4. Residence systems and recurring service schedules.
5. Spending and approval thresholds.
6. Insurance, HOA and emergency contact information.
7. Reporting preferences and owner priorities.
Sensitive access and family information is handled only when necessary for the agreed services and according to the applicable privacy notice, authorization documents and security procedures.
5. Ongoing Oversight & Reporting
Private Living carries out the agreed inspections, coordination and follow-through. Updates are concise, relevant and supported by photographs or documentation when appropriate.
When an issue is identified, the objective is not simply to report it. We help define the next step, coordinate the appropriate provider within the agreed authority and follow the matter through to a documented conclusion.
6. Periodic Review
Residences change over time. Projects begin, providers change, household needs evolve and the owner's pattern of use may shift.
The service relationship is reviewed periodically so the scope, priorities, preventive plan and authorization structure continue to reflect the actual needs of the residence.
How Decisions Are Handled
Your Authority
You determine the authority you delegate. Significant decisions remain with you unless specific written authorization has been provided.
Spending & Approvals
Spending thresholds and emergency parameters are established during onboarding. Costs outside those limits require owner approval except where applicable law or a written emergency authorization permits otherwise.
Vendors & Specialists
Private Living may coordinate existing providers or help identify qualified independent professionals. The provider remains responsible for its own advice, licensing, workmanship, pricing, personnel and warranties.
Documentation
Relevant inspections, recommendations, approvals, estimates, photographs and completion information are organized to create a clear record of what occurred and what remains pending.
Urgent Situations
When something requires prompt attention, we assess what can reasonably be observed, document the situation, contact the appropriate owner or authorized representative and coordinate qualified assistance within the agreed scope.
Private Living is not a police, fire, medical, security or public emergency service. Immediate threats should always be directed first to the appropriate emergency authority.
Follow-Through
The value of local representation is continuity. Identifying a problem is only the beginning; the matter must be coordinated, monitored and closed with the owner appropriately informed.
Choose the Right Level of Support
Home Watch
Scheduled visual inspections, photographic documentation and prompt reporting while the residence is unoccupied.
Best for: owners who want reliable visibility and a structured first line of local oversight between visits.
Link: Explore Home Watch
Residence Management
Ongoing coordination across maintenance, vendors, household requirements, arrivals and owner priorities.
Best for: residences requiring active attention and a consistent local point of responsibility throughout the year.
Link: Explore Residence Management
Private Residential Office
Comprehensive coordination across the residence, household operations, projects, private assets and selected lifestyle requirements.
Best for: owners who prefer one local relationship capable of maintaining continuity across multiple areas of private life in Los Cabos.
Link: Explore the Private Residential Office
What You Can Expect
A clearly defined scope of responsibility.
Communication appropriate to the importance of the matter.
Documented inspections and follow-through.
Respect for owner approval and spending authority.
Coordination that remains independent from vendor interests.
Discreet handling of residence and family information.
Periodic review as the residence and its needs evolve.
Begin with a Clear Understanding of What Your Residence Requires.
A private consultation allows us to learn about the property, your current arrangements and the level of local support that would be most useful.